Complaints on the clock. Reputation on the record.
A consumer complaint in a comment thread or review is a regulatory event with a response window, whether or not anyone saw it. Audit Hound captures them, files them as cases, and keeps your ratings and reviews on the record beside them.
A comment becomes a case
Audience comments on monitored posts and review-site text are screened for consumer-complaint language. A hit opens a case with a 30-day response clock, alerts your compliance contact immediately, and lands in the period report's Complaint Log. Fictional sample below, as the portal shows it.
30 days, watched daily
Every open complaint case carries its response window. A daily digest flags anything overdue, so a complaint never quietly ages out of its window.
The Complaint Log, every period
Each period report assembles the Complaint Log automatically: what came in, where, how it was handled, and what remains open. Examiners ask for exactly this.
Reviews and ratings, tracked
Ratings and captured reviews across monitored profiles, with rating history over time, per officer and for the company. Review text rides the same complaint screening as comments.
The complaints and reviews surfaces
Open cases on their clocks, closed cases with their dispositions, and the reputation picture beside them.
The one nobody else covers
Marketing-compliance tools stop at the post. Reputation tools stop at the star rating. Neither treats a consumer complaint as what regulators say it is: a case with a deadline. Audit Hound reviews the conversation around your marketing with the same rigor as the marketing itself.
Every finding is confirmed by an EASE advisor before it reaches you. Sourced, human-reviewed reference, not legal advice.
One per company, officer, or trade name: the rule, the verbatim regulatory text, the evidence, and the fix. Built to hand to an examiner.
Drop an ad on Ask and it is reviewed against the same rulebook in seconds, so marketing can ask before they post.
Compliance, unleashed.
Transparent pricing from $149 per month, no demo required. Your first advisor-reviewed report arrives within a week of activation.